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  • Home
  • Catalogue
  • Hamptons style cushions
  • Handloom cushions collection
  • Linen collection
  • Florals
  • White+Black+Grey
  • Blues+Greens
  • Neutrals
  • Silk Velvet
  • Contact

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Returns & Refunds

At Pillow Pantry, we take pride in offering carefully selected, high-quality cushion covers sourced from trusted manufacturers. While we hope you love your purchase, we understand that sometimes things don’t go as expected.

Faulty or Incorrect Items:

If you receive an item that is:

  • Faulty or damaged on arrival
  • Significantly different from its description
  • Incorrect due to a packing or shipping error

Please contact us at support@pillowpantry.com.au within 7 days of receiving your order, with:

  • Your order number
  • Clear photos showing the issue
  • A short description of the problem.

Once verified, we will offer you:

  • A replacement (if available), or
  • A full refund or store credit, depending on your preference.

Return Conditions:

To be eligible for a return, the item must be:

  • Unused and in original condition
  • In original packaging, including tags if applicable
  • Returned within 14 days after your return request is approved.
  • Return shipping costs (unless due to our error) are the responsibility of the customer.

Exclusions:

We do not offer refunds or exchanges for:

  • Items damaged due to misuse or neglect
  • Products washed or altered after deliver
  • Sale or clearance items (unless faulty)

Change of Mind Returns:

Unfortunately, we do not offer refunds or exchanges for change of mind, wrong selection, or slight colour/texture variation due to photography and screen display differences. Please read product descriptions carefully and reach out if you need assistance before ordering.

How Refunds Are Issued:

Approved refunds will be processed to your original payment method. Please allow 5–10 business days for your bank to reflect the refund.

Your Rights Under Australian Consumer Law:

This policy does not limit your rights under the Australian Consumer Law (ACL). If your product is faulty or not as described, you are entitled to a repair, replacement or refund and compensation for any other reasonably foreseeable loss or damage.

Privacy Policy

At Pillow Pantry, your privacy is important to us. We are committed to protecting your personal information and complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

What We Collect: Name, email address, shipping/billing address- Phone number (optional)- Payment details (processed securely via third-party gateways such as Shopify Payments, Stripe, PayPal)

How We Use Your Data: To process and fulfill your orders- To communicate order updates or promotions (if subscribed)- To improve our site and customer experience

Data Security: We use secure SSL encryption and trusted payment gateways. Your data is stored securely and is only accessed by authorized personnel.

Sharing of Information: We may share your data with trusted third parties:- Payment processors- Shipping carriers- Email marketing tools (if subscribed). We do not sell or rent your personal data.

Your Rights: You may request to access, update, or delete your personal information by contacting us at support@pillowpantry.com.au.

Email Marketing Policy

By subscribing to our newsletter or opting in at checkout, you agree to receive emails from Pillow Pantry.- You can unsubscribe at any time via the link in our emails.- We do not send unsolicited messages or spam.

Intellectual Property Policy

While Pillow Pantry does not claim original authorship of all cushion cover designs, we purchase products from verified manufacturers with appropriate rights. All branding elements, product photography, content, and website design remain the intellectual property of Pillow Pantry.You may not reuse, reproduce, or distribute any of our content without written permission.

Cookie Policy

Pillow Pantry uses cookies to enhance user experience and analyze traffic. By using our site, you consent to the use of cookies as outlined in this policy.You can manage or disable cookies in your browser settings.

Currency

  • Australia (AUD $)
  • Canada (CAD $)
  • New Zealand (NZD $)
  • United States (USD $)

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