At Pillow Pantry, we believe every detail matters—from the moment you choose your cushion covers to the moment they arrive at your door. Our shipping experience is designed to reflect the same care and quality that goes into every handcrafted piece.
Processing Your Order
Each order is prepared with intention and care. Please allow 1–2 business days for us to thoughtfully pack and dispatch your cushion covers. For custom or limited-edition designs, processing times may vary slightly—this will be noted on the product page.
Delivery Options
We partner with premium carriers to ensure your order arrives safely and beautifully.
Within Australia
Standard Delivery: 2–7 business days
Express Delivery: 1–3 business days
International Shipping
Standard International: 7–21 business days
Express International: 3–7 business days
All delivery timeframes are estimates and may vary slightly due to regional or carrier delays.
Shipping Fees
Complimentary Shipping on orders over $150
Flat Rate Standard Shipping: $11.95
Express Shipping: Calculated at checkout
Shipping costs are always clearly stated during checkout, with no hidden surprises.
Tracking & Peace of Mind
Once your order is on its way, you’ll receive a tracking link so you can follow its journey in real time. We understand the excitement of receiving something special—and we’re here to make that moment seamless.
International Duties & Taxes
For orders outside of Australia, customs duties and import taxes may apply upon delivery. These charges are the responsibility of the recipient. We recommend contacting your local customs office for more detailed information.
Need Assistance?
Your satisfaction is paramount. Should you have any questions regarding shipping, or if your delivery doesn't arrive as expected, our concierge team is here to assist. Contact us at contact@pillowpantry.com.au and we’ll take care of the rest.
